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Frequently Asked Questions

When Will I Receive My Order? 
In general, under normal circumstances, most print and frame orders are processed, produced and shipped within 5 business days - and typically arrive in 7-10 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. What about shipping? All domestic prints are shipped flat and packaged very well to protect the print. Standard shipping (domestic) starts at $5.99 and takes 3-7 days based on your location.  There is also 2-Day shipping, I can also ship internationally for an additional charge. 

What is your policy on Returns/Exchanges?
I strive to provide you with a very clear picture of what you will be getting, with the ability to zoom into images, and features like Wall Preview, and even Live Preview AR throughout this store website.  So sales are final.  Exceptions are made of course for any damage during shipping or any quality issues with the print. If an item arrives damaged, please contact me at johnkennington@gmail.com within 7 days of receipt of the print. If possible, please include a photo or two of the damage or other problem with the item, as well as the packaging. I will have a replacement shipped immediately. 

Do you do your own printing?
Yes and No! I do print most of my own canvas and photographic prints that I show in my art show booth, using an Epson 7600 large format printer. I use a lab for aluminum prints since I do not have room for that equipment. Since I am on the road many weeks of the year either shooting or participating in art shows, I also use a lab for fulfillment of most website orders, otherwise it can take weeks until I can print and ship your purchase. The most important part of either process is the image processing and preparation. I never let the lab make any corrections or enhancements, they simply print what I send them. 

Are the prints signed?
Yes! Prints ordered on my website include a scan of John's signature digitally printed into the bottom right of image. This is the only practical way to handle it for lab orders. I also find this makes the signature much more legible than signing in ink, since I can adjust the brightness or darkness of the signature. Please contact John at johnkennington@gmail.com if you would like to order a custom print with John's hand-signed signature. 

Can I order a Triptych (a single image broken up into three panels) of one of your images?
Absolutely! If you'd like to order an art wall of two or more prints of one image or several related images that you don't see in my online store, contact me at johnkennington@gmail.com and I'll be happy to create it for you and add it to my store! Just let me know which image or images you'd like to see, and the total area you'd like to cover. 

Can I order a print I saw in your art show booth?
Yes. Many of the prints on the wall of my booth use custom frames not available on the website. And the specific 12x16 prints and 10x15 canvases I offer in my booth print bins are also not on the website. If you want to order anything specific you saw in my booth contact me and I can send you an invoice. You can email me at johnkennington@gmail.com or give me a text at 918-809-6325

I can’t find my favorite John Kennington image in the gallery. Can I still order a print I saw in your art show booth?
Yes! My Fine Art store is new in late 2021, and I am continually adding my current and images to the galleries. If there is an image you are interested in but don’t see in the art store, please don’t hesitate to email me at johkennington@gmail.com and I will get it added. 

How do I decide what size print I need?
While the various sizes can seem overwhelming, a little simple math will help.  First, measure the blank area of the wall, uncovered by furniture or molding. Generally, the finished size of the piece, including mat and frame, should cover between 2/3 and 3/4 of the area. So a wall with a blank area of 60"W x 48"H would look great with a print no larger than 45"W x 36"H, and no smaller than 40"W x 32"H, both including any matting and framing.  If you are hanging above a piece of furniture such as a sofa or headboard, the bottom should be 6" to 12" above the top of the furniture, and the width of the print should be 2/3 to 3/4 of the width of the furniture. When choosing art to hang above the fireplace, leave a space of 3 to 6 inches above the mantle. The width of the art should be wider than the firebox, but smaller than the width of the mantle. Don't be afraid to go big! If you have a large open wall space, a large print filling the space makes a bigger visual impact. 

What Media and style should I choose?
I have selected each of the selections of printing media specifically because of the way they display my images. Each one maintains the color fidelity and detail of my images and will look great in any home. The various styles are intended to offer options for different styles of decor. A matted and framed print offers a more traditional look, while an acrylic print or metal print has a sleek, modern look. Canvas offers a classic look resembling a painting. Luster photo papers offer a nice shine and finish, displaying good color and detail, and look great framed and behind glass or acrylic. Still not sure? Try the Wall Preview feature or use a mobile device to use the Live Preview Augmented Reality feature and see my images in the exact space you intend to display it! 

Why doesn't my print look like the website?
Your print won't look exactly the same as what you see on Instagram or our website.  A backlit screen is much brighter than ambient light reflecting off of a paper print.  Metal and Acrylic prints do appear to be "brighter" than paper or canvas prints. At every art show several people will ask me if my framed metal (aluminum) prints are backlit! Gloss metal and acrylic prints offer the best brightness, and most of my customers are very happy with them. However, depending on how the windows or lighting in your room is configured reflections can be a problem, and in that case, I recommend the non-glass metal or acrylic. If the brightness and detail of a gloss print is a “10” then the brightness of the non-gloss version is a “9.9” and you will be happy with it. 

Are the prints ready to frame?
Yes, there are several options:
 1) You can order just the print and mount and frame it yourself.  Sometimes you will see "Just the Print - Borderless" which means there is not a mat or other border around the paper.
 2) You can order the print with a styrene (plastic) or Gatorfoam backing to make framing easier. With the proportional white border, the prints look nice with or without additional matting.
3) If you choose the option of a Gatorfoam with mounting blocks no frame is needed!  Your print will arrive ready to hang.  There are two Gatorfoam blocks mounted to the back to hang the print and make it float ½” off the wall.  Simple, modern, easy.
4.) Acrylic prints arrive ready to hang with a cleat mount hanger. 3) You can also use the Crop function when adding an item to your cart to choose a custom size, such as 8x10, 11x14, etc. so you can print on paper sizes that match readily available frames, so that custom framing isn’t necessary unless you want it. All components of my prints (paper, canvas, aluminum, mats, backing, tape, finishes, etc.) are acid-free and will not deteriorate over time. All my prints on any medium will last without fading for many decades. 

How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter on the form below. You'll receive regular updates on new work, my upcoming art show schedule, stories from the field, and the latest additions to the gallery.  Sign-up now and receive a coupon for savings on your first print! You can also follow me on my social media pages where I frequently post new work, including Facebook.


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